Help

Frequently Asked Questions

Q1. Why should I sign up?

As well as being the world’s largest publisher of nutritional papers and journals, at NNI we organize and host internationally acclaimed workshops and symposia.

An extensive publication library and exclusive videos are created from these events, and some of them may available for free only to registered members.

By sign in and filling out your profile, you can also benefit from accredited continuing education programs and personalized updates based on your interests.

Q2. I signed up on the website but I didn’t receive the confirmation email. What can I do?

Thank you for signing up!

Have you checked your email spam folder? Sometimes the confirmation email can end up there. If you don’t find the confirmation email, you can still try to sign in using the credentials you’ve just created for your account. You should be able to log in and navigate the website anyway. If this is not the case, please don’t hesitate to Contact Us, and we’ll be happy to help.

Q3. I am interested in job vacancies at NNI. How do I apply?

The Nestlé Nutrition Institute (NNI) is a non-for-profit organization based in Switzerland.

NNI does not deal with recruitment. To look for any current vacancies, you can visit http://www.nestle.com/jobs

Q4. What do I do if I forgot my password?

Go to the Login page and click on the Forgot Password link. Enter your e-mail address and you will receive an e-mail to change your password.

Q5. How do I access the live webcast?

The live webcasts can be accessed via the NNI homepage from where you can click through to the live streaming page. When the workshop has begun, the live stream will begin automatically. By signing up to our newsletter you will also receive updates on how to register and watch the webcast.

Q6. I am unable to watch the workshop webcast live. Will the recording be available at a later time?

Yes! All of our workshops are recorded live. The presentations are available on demand for one week after the workshop has ended and can be accessed via a link on the homepage. The videos are also later uploaded to the NNI website, where you can view them anytime, at your own convenience.

Q7. I am watching the webcast live, but the video is not displaying. What can I do?

There may be differences in the speed and stability of the internet connection from country to country, and even differences between internet browsers (i.e. Internet Explorer vs. Google Chrome) within the same country. Firstly, try another browser to see if the issue still occurs. Secondly, there is an alternate stream offered during the live webcast which can be accessed by clicking the ‘view alternate stream’ link on the live streaming page. The internet connection should have at least 2 Mbps in download mode. You can take a Speed test on: http://www.bandwidthplace.com/. A good benchmark is to check if the computer you are using can access any of the Videos found on our website, which would be a good indication that the live broadcast will work fine.